SUPPORT BY PHONE
We don’t offer on-demand telephone support because we truly believe it wouldn’t be possible to provide the same effective assistance over the phone. We have decided to keep our support online for a few reasons:
- We can instantly view your orders, subscriptions, billing information, product details, account activity and other information so we can troubleshoot effectively.
- Sometimes a customer may experience a technical issue or error message from our website that may be difficult to explain. In this scenario, we frequently would ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It’s faster. We can quickly get to the bottom of your questions without putting you on hold. There’s no music to listen to and you’re not wasting your valuable time waiting on hold with us.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We’ll always have access to previous tickets so you won’t have to repeat your questions.