GET HELP ON THE FLY
WE’RE HERE TO HELP!
We’re here to help our customers every step of the way. At PILOTNICK™ the majority of our support staff is displaced throughout the country at any given time, as they work as pilots in our industry. Therefore, if a customer does require support of any kind, we require them to submit the help request via a Support Ticket. This is the quickest, and only way to get assistance. Support Tickets are instantly delivered to our support staff, thereby allowing them to respond on-the-fly! Because many of our support staff do work as pilots, and are working remotely, we do not offer support by telephone.
All Product Support inquiries must be submitted via our online ticketing system. We do not offer on-demand Product Support or Customer Service by telephone. To submit a support ticket, you must have a user account on our website. The only way to obtain a user account on our website is to make a purchase or log-in to our website using your social media account (Facebook, Linked-In, or Google).
Prior to submitting a Support Ticket, please review our Knowledge Base. It has been designed to provide you with answers to commonly asked questions that span from pre-sales, product download, product printing, and website support.
SUBMIT A TICKET
During our normal hours of operation, all Support Tickets will be answered within 2-hours of submission. Support Tickets that are submitted outside of our normal operating hours will receive a response within 12-hours.
TodayOffice ClosedOffice Closed
Monday10:00 AM - 4:00 PM
Tuesday10:00 AM - 4:00 PM
Wednesday10:00 AM - 4:00 PM
Thursday10:00 AM - 4:00 PM
Friday10:00 AM - 4:00 PM