WE’RE HERE TO HELP!
We’re here to help our customers every step of the way. At PILOTNICK™ the majority of our support staff work as airline pilots, and can be displaced throughout the country at any given time. Therefore, if a customer does require support of any kind, we require them to submit the help request via a Support Ticket. This is the quickest, and only way to get assistance. Support Tickets are instantly delivered to our support staff, thereby allowing them to respond on-the-fly! Because many of our support staff do work as pilots, and are working remotely, we do not offer support by telephone.
All Product Support inquiries must be submitted via our online ticketing system. We do not offer on-demand Product Support or Customer Service by telephone. To submit a ticket, you must have a user account on our website. To obtain a user account on our website, you must make a purchase directly from our website.
Since we don’t provide on-demand customer support, we’ve created a fruitful Support Knowledge Base, filled with many support articles which we believe can help you right now! Our Knowledge Base has been designed to enhance your experience, and get you answers to your questions, now! Our support article topics include: FAQ’s, Pre-Sales, Product Download Help, General Website Support, and more.
If once you’ve read through the Knowledge Base, and don’t find the answer you’re looking for. You can submit a Support Ticket, and we’ll get back in touch with you as soon as someone becomes available to assist you.